CUSTOMER CARE
Frequently asked questions
A few helpful answers before you place your order.
Where can I find delivery estimates?
Available shipping methods, costs and estimated delivery windows are shown during checkout and may vary by destination.
Can I return an item?
Eligible unused items in their original condition may be requested for return within 30 days of delivery. Please contact customer care before sending anything back.
How can I check on my order?
Email customerservice@longchamp.com with your order number and the email address used at checkout.
Are taxes included in the displayed price?
Applicable taxes and any delivery charges are calculated and displayed at checkout, where required.
Still need help? Contact our team.