LONGCHAMP / CUSTOMER CARE
Shipping & Delivery
We aim to make delivery straightforward, with available options shown clearly at checkout.
Order processing
Orders are generally prepared within 1–3 business days. Processing may take longer during holidays, promotional periods, or when additional verification is needed.
Delivery estimates and costs
Available shipping methods, costs, and estimated delivery windows are calculated at checkout based on your delivery address. Estimates are not guarantees and may be affected by customs, carrier delays, weather, or other circumstances outside our control.
Tracking and delivery issues
When tracking is available, shipment details will be sent using the contact information provided at checkout. Please email customerservice@longchamp.com if your parcel appears delayed or arrives damaged.
Customs and duties
For international orders, import duties, taxes, or customs fees may apply depending on the destination. Any applicable charges and responsibility for payment will be communicated where available before or during checkout.
Questions? Contact us at customerservice@longchamp.com.
Store operator: Longchamp, France. For questions about these policies or your order, contact customerservice@longchamp.com. These policies are subject to applicable consumer-protection and privacy laws.