LONGCHAMP / CUSTOMER CARE
Returns & Refunds
We want you to feel confident in your purchase. If something is not right, contact us and we will explain the next steps.
Return window and condition
You may request a return within 30 days of delivery. Items should be unused, in their original condition, with original packaging and tags where applicable. Some items may be ineligible for return where permitted by law; please contact us before sending an item back.
How to request a return
Email customerservice@longchamp.com with your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before shipping an item back. Unannounced returns may not be processed promptly.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times depend on your payment provider. Original shipping charges and return shipping costs may not be refundable unless required by applicable law or the item was incorrect or defective.
Damaged or incorrect items
If an item arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos so we can help resolve the issue.
Questions? Contact us at customerservice@longchamp.com.
Store operator: Longchamp, France. For questions about these policies or your order, contact customerservice@longchamp.com. These policies are subject to applicable consumer-protection and privacy laws.